If a customer is referred to a qualified repair station after failing a smog check, what should they expect?

When a customer is referred to a qualified repair station after failing a smog check, they should expect an accurate assessment and estimate for repairs. This is important because, upon failure, it's the repair station's role to conduct a thorough evaluation of the vehicle's emissions system and identify any issues that caused the failure. The qualified technicians will provide not only a diagnosis of the problems but also an estimated cost for the necessary repairs.

This process ensures transparency and allows the customer to make informed decisions about their vehicle. A detailed estimate empowers the customer to understand the repairs needed and prepare accordingly, as opposed to being charged full price without prior knowledge of the costs involved. It also sets realistic expectations for the type of work needed and the timeline required for those repairs.