Should a repair station provide an invoice even if the repair is "no charge" or under warranty?

Providing an invoice, even when the repair is "no charge" or covered under warranty, is important for several reasons. First, it maintains a clear and transparent record of the service performed, which is essential for both the customer and the repair station. This documentation serves as proof of service and can help prevent disputes regarding what was completed at the facility.

Additionally, having an invoice allows the customer to track the history of their vehicle’s repairs and understand which services were performed at no cost. This record-keeping is vital for establishing a comprehensive maintenance history that may be needed if the customer decides to sell the vehicle or requires warranty services in the future.

While some may believe that an invoice is unnecessary for complimentary work, it plays a crucial role in maintaining accurate records and fostering trust between the customer and the repair station.