When repairs for emissions failures are unsuccessful, what information should a customer bring when referred to the BAR referee?

When a customer is referred to the Bureau of Automotive Repair (BAR) referee due to unsuccessful emissions repairs, it is essential for them to provide a comprehensive set of documentation to facilitate an effective evaluation of their situation.

An initial failure report is vital because it indicates the specific emissions failures that were identified during the initial smog check, serving as a starting point for understanding the issues at hand.

The repair invoice from the original repair is also important as it details the work that was attempted in addressing the emissions failures. This can help the referee understand what repairs were made and whether they were appropriate for the identified issues.

Additionally, having any subsequent invoices for repairs is beneficial. These documents can showcase any further repair attempts made after the initial repair, indicating ongoing efforts to rectify the emissions issue.

Consequently, providing all of these documents—initial failure report, the original repair invoice, and additional invoices—ensures that the referee has a complete picture of the repair history and current status of the vehicle. This comprehensive documentation aids in a thorough assessment and can potentially lead to a more successful resolution of the emissions problem.