Where should customers go if they believe their smog inspection or repairs were performed incorrectly?

Customers who believe their smog inspection or repairs were performed incorrectly should contact the BAR Referee. The Bureau of Automotive Repair (BAR) operates a referee program to handle disputes concerning vehicle inspections and repairs. This independent entity provides an impartial review of the smog check process and can assist consumers in cases where they feel the inspection or the required repairs were not conducted properly.

This resource is specifically designed to mediate issues between consumers and repair facilities, ensuring that they receive fair treatment and assistance in resolving their concerns. Additionally, the BAR Referee has the authority to verify the claims made by both parties involved, which helps to maintain the integrity of the smog check process overall.

While other options like the DMV Office may provide services related to vehicle registration and compliance, they do not directly address issues regarding smog check discrepancies or repair disputes. Similarly, the Original Repair Facility may offer recourse, but it may not always be unbiased or able to provide a resolution if the customer is dissatisfied. A Local Mechanic, while able to perform repairs or inspections, is not equipped to resolve disputes regarding previous services provided elsewhere. Therefore, contacting the BAR Referee is the most effective approach for addressing concerns about smog inspections or repairs.